FAQ

Is Butters by Lotus safe for eczema-prone skin?

Absolutely — in fact, that's exactly why this brand was created. All of our products are formulated with sensitive and eczema-prone skin in mind. We avoid common irritants, harsh fragrances, and stripping chemicals. As always, we recommend doing a patch test before full application.


What skin types can use your products?

All skin types! While we specialize in sensitive and eczema-prone skin, our butters are gentle enough for everyone — dry, combination, oily, and normal skin. Our formulas are designed to nourish without overwhelming your skin barrier.


Are your products all-natural?

We use clean, skin-loving ingredients that we'd use on our own sensitive skin. We prioritize natural butters, oils, and botanicals. Full ingredient lists are on each product page so you always know exactly what you're putting on your skin. 


Can I use these products on children or babies?

Our formulas are gentle, but we always recommend consulting with a pediatric dermatologist before using any new skincare product on young children or babies. Always do a patch test first. Please reach out with any specific ingredient questions!

 


What is the best way to apply?

Applying to slightly damp skin after a shower for absorption.


 

What is the shelf life/how to store it?

Typically 9-12 months, store in a cool place.


How long does shipping take?

Orders typically ship within 2–4 business days. Standard shipping takes 5–7 business days. You'll receive a tracking number via email as soon as your order ships.


What is your return policy?

Your satisfaction is everything to us. If you're not happy with your purchase for any reason, please reach out within 14 days of receiving your order. We'll work with you to find a solution — whether that's an exchange, store credit, or refund.


Where can I follow you for updates?

We're most active on Instagram and TikTok @buttersbylotus! Follow us for skincare tips, behind-the-scenes, new product drops, and honest conversations about sensitive skin. We love our community — come join us! 🌸